Introduction & acceptance
These Terms of Service ("Terms") govern your use of Custom Cult ("Custom Cult," "we," "us") and the purchase of custom snowboards and related products through our website. By creating an account, placing an order, or participating in our designer marketplace, you agree to these Terms. If you do not agree, please do not use the service.
These Terms cover both customers who buy boards and designers who create algorithms in our marketplace.
Eligibility & accounts
You must be able to form a binding contract to use Custom Cult. You can browse and design a board without an account, but you need an account to save designs, place orders, or participate as a designer. You are responsible for the activity under your account and for keeping your credentials secure. You may sign in with an email and password or with a supported third-party provider (Google, with Apple to follow).
Custom orders & production
Custom Cult boards are custom-made goods built to order based on the specifications you provide through the board designer. Production does not begin until after you place your order. Because each board is calculated and manufactured specifically for you, estimated production and shipping timelines (typically several weeks) are estimates, not guarantees. Prices are shown in US dollars and applicable taxes are calculated at checkout.
Cancellations & changes
You may cancel a custom order yourself up until the day before production starts on your board. Once production has begun, an order generally cannot be cancelled or modified because the board is being built specifically for you; contact support and we will assist where we reasonably can.
Returns & refunds
Because boards are custom-made for you, they are generally not returnable except where required by law or in the case of a manufacturing defect or shipping damage. If your board arrives damaged or defective, contact us promptly and we will repair, replace, or refund as appropriate.
Designer marketplace terms
Designers participate in the Custom Cult marketplace as independent contractors, not employees, agents, or partners of Custom Cult.
- Algorithm intellectual property. You retain copyright in the original artwork and algorithm presets you create. You grant Custom Cult a perpetual, worldwide license to use, reproduce, and display your algorithm and associated content for the purpose of producing and marketing boards built under it.
- Commissions & payouts. When a board built under your algorithm sells, you earn a commission under our two-slot commission model. Payouts are made through Stripe Connect, and we (or Stripe) may issue tax forms such as a 1099 where required. You are responsible for your own taxes.
- Warranties. You warrant that your submitted algorithms and content do not infringe any third party's intellectual property or other rights.
- Trade-secret confidentiality. Our calculation-engine math is a protected trade secret. You agree not to attempt to extract, reverse-engineer, or disclose it.
- Tier & status changes. We may promote, demote, pause, suspend, or terminate a designer account and adjust commission tiers in accordance with our marketplace policies, including for repeat infringement.
User-supplied & AI-generated graphics
You may upload your own artwork or generate topsheet artwork using our AI image tool (powered by a third-party model via Replicate). You warrant that any artwork you upload or any prompt you provide does not target or copy identifiable third-party intellectual property (for example, another brand's logos or trademarks). You may not request or upload content that is illegal, hateful, or otherwise prohibited by our acceptable-use rules. We may refuse, moderate, or remove any generation or upload. Note that, under current US Copyright Office guidance, purely AI-generated content may not be eligible for copyright protection.
Acceptable use
You agree not to misuse the service, including attempting to disrupt or gain unauthorized access to our systems, scraping protected data, or using the platform to infringe others' rights.
Intellectual property
All Custom Cult trademarks, branding, software, and the calculation engine are owned by Custom Cult and protected by intellectual-property and trade-secret law. These Terms do not grant you any rights in them except as expressly stated.
Limitation of liability
To the maximum extent permitted by law, Custom Cult is not liable for indirect, incidental, or consequential damages arising from your use of the service or products. Snowboarding carries inherent risks that are your responsibility.
Dispute resolution & governing law
These Terms are governed by the laws of the state in which Custom Cult is organized, without regard to conflict-of-laws rules. The specific dispute-resolution process, including any arbitration or venue provisions, will be finalized with legal counsel before launch.
Changes to these terms
We may update these Terms from time to time. When we make material changes we will update the "last updated" date and may prompt you to review and acknowledge the new version.
Contact
Questions about these Terms? Reach us through the Contact page linked in the site footer.